Shipping Policy
Last updated: 2026-09-19
Last updated: 2026-09-19
Model note: Fulfillment is dropship / affiliate (no Dustproof warehouse). Prefer the fuller honest blurbs in shipping-dropship-copy.md when going live.
Where we ship
Dustproof Supply currently plans to ship within the United States (contiguous 48 first). Alaska, Hawaii, and territories may have different rates or delays — we’ll note that at checkout when live.
How fulfillment works
Compact gear ships from partner (dropship) warehouses. Large tents/shelters are affiliate / partner checkouts. Timelines vary by product and warehouse region.
Processing time
Partners typically process within 1–5 business days after payment clears (longer during launches or holidays). You’ll get a confirmation email, then a shipment email with tracking when available. Kits may arrive in multiple packages.
Typical delivery (contiguous US)
- US/EU partner stock: often about 3–7 business days after processing
- Overseas-origin: often about 10–30 days
Exact ETA on each product page when live.
Rates & carriers
Shipping rates are calculated at checkout (carrier/rate shop or flat-rate — configured when dropship apps are connected). Partners may use USPS, UPS, or similar.
Lithium batteries / power banks
Portable power banks and some lights contain lithium cells. We follow carrier rules. Some destinations or methods may be restricted. If an item can’t ship to your address, we’ll contact you with options (swap, partial refund, or full refund).
Delays
Weather, carrier backlog, and address errors can delay delivery. Once an order is with the carrier, tracking is the source of truth. Contact us if tracking stalls for 7+ business days.
Wrong / incomplete address
Please double-check your address at checkout. We aren’t responsible for packages marked delivered or returned due to incorrect addresses; re-ship may require a new shipping charge.
International
International shipping is not enabled at launch unless we explicitly turn it on. Duties/taxes (if ever enabled) are the buyer’s responsibility.
Questions
Email: hello@dustproofsupply.com (update when live)
How fulfillment works (dropship)
Paste over or merge into policies.md → Shipping Policy when going live.
How fulfillment works
Dustproof Supply is a curated storefront. Compact gear is fulfilled by dropship partners — items ship from partner warehouses, not from a Dustproof warehouse. That keeps us mobile and stock-flexible; it also means processing and transit times vary by product.
Typical timelines (contiguous US)
| Source type | What to expect |
|---|---|
| US / EU partner warehouse | Often ~3–7 business days door-to-door after the partner processes the order (sometimes faster) |
| Overseas / China-origin | Often ~10–30 days; holidays and customs can add time |
| Affiliate tents / shelters | Fulfilled by the partner brand — see their checkout for ETAs |
Exact estimates appear on each product page and at checkout when rates are configured. If a product has a longer window, we’ll say so on the page.
Processing
Partners typically process within 1–5 business days after payment clears (longer during launches or peak festival season). You’ll get an order confirmation from us, then tracking when the partner ships.
Multiple packages
Kits and multi-item orders may arrive in separate shipments (different partners or warehouses). You’ll get tracking as each piece ships. This is normal for curated dropship kits.
Rates & carriers
Rates calculate at checkout when live. Partners may use USPS, UPS, or similar. We don’t control last-mile once the carrier has the package.
Lithium batteries / power banks
Some lights and power banks contain lithium cells. Carrier and destination rules apply. Some addresses or methods may be restricted. If we can’t ship an item to you, we’ll contact you with options (swap, partial refund, or full refund).
Delays
Weather, carrier backlog, customs, and address errors can delay delivery. Contact us if tracking stalls for 7+ business days after the “shipped” email (or 14+ for overseas-origin items).
International
International shipping is not enabled at launch unless we explicitly turn it on.
Questions
Email: hello@dustproofsupply.com (update when live)