Refund Policy

Returns & Refunds Policy

Last updated: 2026-09-19

Last updated: 2026-09-19

Window

Unused items in original packaging may be returned within 30 days of delivery for a refund or exchange (subject to the desert-wear rules below).

How to start a return

Email hello@dustproofsupply.com with your order number and reason. We’ll reply with a return authorization (RMA) and address. Do not ship returns without an RMA.

Condition

Items must be unused, clean, and resellable, with all accessories and packaging. We may refuse or partially refund items that show wear, makeup, sunscreen residue, dust staining, or odor.

Desert wear / used-in-dust disclaimer (important)

Desert festivals and dusty camps are hard on gear. Once goggles, masks, gaiters, hydration bladders, shade kits, lights, or similar items have been used outdoors — especially in dust, mud, or alkaline playa-like environments — they are generally not returnable, even within 30 days, unless they arrive defective.

Examples of non-returnable after use:

Dust inside sealed goggles or scratched lenses from field use
Masks/gaiters worn on-site
Hydration bladders that have held liquid
Shade cloth that has been installed, staked, or dirtied
Lights/power banks with clear field use wear (beyond brief indoor function test)

Defective on arrival: Contact us within 7 days of delivery with photos. We’ll replace or refund eligible defective items.

Kits & bundles

Kits must be returned complete (including if they arrived in multiple packages). Missing pieces may reduce the refund. Dropship RMA address may differ by partner — email us first.

Affiliate / partner tent products

Tent and large shelter products sold via affiliate partners are fulfilled and warranted by those partners. Their return policies apply (some desert-use returns are restricted). Start with the partner’s checkout confirmation / policy links; we’ll help point you if needed.

Refund timing

After we receive and inspect a return, refunds typically post to your original payment method within 5–10 business days. Shipping fees are non-refundable unless we shipped the wrong item or an item arrived damaged/defective.

Exchanges

Subject to stock. If your size/color isn’t available, we’ll refund.

Final sale

Gift cards (if offered), clearance marked final sale, and opened consumables (e.g. electrolyte packets once opened) are not returnable.

Dropship returns

Merge into Returns policy:

Dropship returns

Because items ship from partner warehouses, return addresses and windows can differ by product. Email us with your order number first — we’ll send the correct RMA instructions. Do not return to a random address on the packing slip without our RMA.

Defective on arrival: Contact within 7 days with photos — we’ll coordinate replacement or refund with the partner when possible.
Change of mind: Unused, resellable items may qualify within 30 days of delivery, subject to desert-wear rules and partner restocking fees if any.
Used in dust / desert: Same as main policy — generally non-returnable after outdoor/dust use unless defective on arrival.
Kits: If your kit arrived in multiple packages, return all required pieces together unless we say otherwise.
Affiliate tents: Partner policy only.